Project Description

myGroupSource Claims

What you need to know

Quick, easy & secure benefits portal

Submit claims and check your coverage with your all-in-one benefits portal. To get started, visit www.mygroupsource.ca or download the mobile app from The App Store or Google Play.

Benefits of myGroupSource

Submit claims

  • Submit claims on-the-go

  • Get reimbursed quickly
  • Check the status of your claims
  • View your claims history

Get benefits info

  • Quick, easy, and secure access to your benefits wherever you are, on any device
  • View your coverage details
  • Set up your banking information for direct deposit
  • Access your benefit card in the app even when traveling without data

How to use myGroupSource

1.

Sign in from your computer by visiting www.mygroupsource.ca or download the mobile app from The App Store or Google Play.

2.

Enter your username and password found in your Welcome letter or email. You will then be asked to change your password.

3.

You’re in! View your coverage details, submit claims, update your contact and banking information & much more.

For more details, we also have the myGroupSource learning platform

Visit learning centre

3 great options for submitting a claim

Pay direct

Have health practitioners submit claims on your behalf with Pay Direct Health Services.

Health practitioners on the TELUS eClaim network can electronically submit claims directly from your benefit plan. You’re out-of-pocket only for what your benefit plan doesn’t cover for approved claims. Simply show the digital benefit card on your myGroupSource app to your health services practitioner or dental professional for eligible services (refer to your benefits booklet on myGroupSource for eligible services).

myGroupSource Claims Submission

You can expect your claim to be processed in one business day.

Submit a claim by clicking “Submit Claim” from the My Claims menu. We have included helpful prompts to guide you through the submission process, ensuring you don’t miss important details about your claim. In this option, you enter the claims details, making it quicker for the adjudicator to process your claim and reimburse you.

Use this option when:

  • You want the quickest reimbursement
  • You want to see your adjudication results instantly

myGroupSource Quick Submit

You can expect your claim to be processed in five business days.

At any time during the claims submission process, you can opt for quick submission by clicking the Quick Submit button. From here, add images of your claim receipts and submit your claim – myGroupSource does the rest! This is the quickest way to submit your receipts on-the-go, but requires a bit more time to adjudicate.

Use this option when:

  • You want the quickest claim submission
  • You are comfortable waiting five business days for claims processing and reimbursement

Visit the myGroupSource learning centre for more details

Visit learning centre

We’re here to help

If you have any questions or experience any issues with myGroupSource, you can reach us by phone (1.888.547.6947) or by email (askus@mygroupsource.ca).